Privacy

Welcome to DizzinessDoctor.com, LLC (“the Company”, “we” or “us” or “our”). The Company respects and understands your privacy (“you” or “your” or “User”). This Privacy Policy describes how we collect your information through our mobile applications, website, and programs and networks we offer (collectively referred to as the “Services”) and how we may use or share that information. This Privacy Policy should be read in conjunction with the Company’s “Terms of Use” located here: https://www.dizzinessdoctor.com/terms-and-conditions.

Access and use of our Services are subject to this Privacy Policy.

1. Personal Information

Personal Information includes other similar terms under applicable privacy laws—such as “personal data” and “personally identifiable information.” In general, Personal Information includes any information that identifies, relates to, describes, or is reasonably capable of being associated, linked, or linkable with a particular individual. Types of Personal Information that may be collected include:

First and Last Name
E-mail Address
Address for Payment Purposes
IP Address
Username
User ID

In addition to the Personal Information described above, we may also collect and retain information regarding your use of our Services, interests identified by you when using our Services, communications when you use our Services and publicly available information about you and your businesses.

2. How Information Is Collected

When registering on our site or filling out a form, using the chat feature, as appropriate, you may be asked to enter your name, address, e-mail address, phone number and interests. You will be contacted in response to any information you request, but you may prevent your contact information from being automatically saved for future contacts by checking the appropriate box.

Our Services may use first party and third-party cookies, pixel tags, plugins, and other tools to gather device, usage and browsing information when you use our website, mobile applications or other services. We use the information for security purposes, to facilitate navigation, to personalize and improve your experience.

Cookies are small text files that a website or mobile applications transfers to your hard drive to store and sometimes collect information about your usage of websites, such as time spent on the websites, pages visited, language preferences, and other anonymous traffic data. You can control the way in which cookies are used by altering your browser or mobile device settings. You may refuse to accept cookies by activating the setting on your browser or mobile device that allows you to reject cookies. However, if you select such a setting, this may affect the functioning of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access or log on to our Services.

Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some websites and mobile applications to, among other things, track the actions of users of the websites and mobile applications (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the websites and mobile applications and response rates.

3. How We Use Your Information

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs).
To improve our Services and other applications (we continually strive to improve our Services and other offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the product or service requested.
To communicate with you using information you have given us, including contact information you enter on your profile, in responding to your requests or communications of a general marketing nature that you may opt-out from receiving at any time.
To perform research and analysis for our business purposes, to produce data sets and reports for internal analytic purposes and improve our service offerings.
To comply with our legal obligations or to prosecute or defend legal proceedings.

We may also aggregate Personal Information in a manner that is anonymized, so that it is no longer considered Personal Information, which may be used by us for various business purposes. We will not keep any personal information that contains medical or other health related information provided by you to us.

We will keep your Personal Information only for as long as necessary to fulfill the business-related purposes for which it is collected, unless otherwise necessary to comply with law or is otherwise legally permitted or required. In addition, we may retain certain Personal Information:

To comply with legal and tax data retention obligations, including records of financial transactions.
To stop a former user who was terminated by us from starting a new user account.
For our own legitimate interests, especially in those instances where there may be an outstanding claim, dispute, or issue that may obligate us to keep certain personal information or other data.
To cooperate with law enforcement, a court order, subpoena, or other legal reason.

4. Data Security

We use reasonable measures to protect your Personal Information in order to minimize the risks of theft, damage or loss of information, or the unauthorized access, disclosure or use of information, taking into account the processing and nature of the Personal Information. While we strive to meet prevailing industry data security standards, we cannot guarantee that our services, systems, and platforms will be always immune from malfunctions, unlawful access or breach, or other types of wrongdoing.

5. Disclosure of Personal Information

We may disclose Personal Information under the following circumstances:

To third parties in order to help us operate our platform and provide our Services and meet our obligations to you for any Services we are providing to you, including without limitation administrative and technology service providers.
To third parties with whom you choose to let us share information, for example to share content you have created on our platform, including individuals, professionals, merchants and other businesses, and with other applications or websites that integrate with the Services, or those with Services with which we integrate. Note these third parties may themselves have websites and applications with privacy policies beyond our control which differ from this Privacy Policy.
To our affiliates and subsidiaries for the purposes described in this Privacy Policy and to any potential or actual acquirer, successor or assignee as part of any reorganization, merger, sale, joint venture or other transfer or other disposition of all or any portion of our assets, business or equity (before or after the transaction date).
As required or permitted by applicable law, including to cooperate with law enforcement, a court order, subpoena, or other legal reason, to investigate or prevent wrongdoing in use of our Services, and to protect our rights, property and reputation and those of our other Users.

6. Children

Our Service is not intended for anyone under the age of 18.

The Services Are Not for or Directed Towards Children. We do not intend to and will not knowingly collect any personal information from children under the age of 18. Children under the age of 18 are prohibited from using the Services. If we learn that we have collected personally identifiable information from a child under the age of 13, we will take reasonable steps to remove that information. If you believe we have collected personal information from a child under the age of 18, please notify us as provided in the “Contact Us” section of this Privacy Policy.

California Minors. If you are a California resident under age 18 and you believe your personally identifiable information has become publicly available through the Service and you are unable to remove it, you may request removal by contacting us as provided in the “Contact Us” section of this Privacy Policy. When requesting removal, you must be specific about the information you want removed and provide us with specific information, so that we can find it.

7. Opt-Out Choice

You may opt out from receiving marketing-related communications from us on a going-forward basis by contacting us or by using the unsubscribe mechanism contained in each email.

Under applicable privacy laws, you may have the right to request to review, make amendments to, have deleted or otherwise exercise your rights over your personal information that we hold, subject to certain legal limitations and requirements. If you are subject to such a privacy law, you may submit a request to us related to your personal information by submitting an email request to us as provided in the “Contact Us” section of this Privacy Policy.

We will follow applicable law to keep your personal information accurate, complete and up-to-date. In your request that is covered by an applicable privacy law, please specify the personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. We may only follow such requests: (a) where required by applicable law; or (b) with respect to the personal information associated with the particular e-mail address that you use to send us your request (please note: we may need to verify your identity before implementing your request). We will comply with your request as soon as possible.

Please see the Sections 11 and 12 for information about individual rights under California consumer privacy law and the EEA Users.

8. Third Party Transfers or Services

This Privacy Policy does not apply to third-party services that operate any website, application or services unrelated to our Services but which we may link to our website or applications. Any third-party website, application, or service has their own privacy policy or terms of use that you will be responsible for reading and understanding.

9. Amendment of Privacy Policy

We reserve the right, in our sole discretion, to make changes or modifications to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy, and you waive any right to receive specific notice of each such change. The most current version of our Privacy Policy will govern our use of information about you. It is your responsibility to periodically review this Privacy Policy to stay informed of updates. You be deemed to have been made aware of and to have accepted, the changes in any revised Privacy Policy by your continued use of the Services after the date such revised Privacy Policy is posted.

10. Contact Us.

If you have any questions or concerns about this Privacy Policy, please contact us in the following ways:

Email: [email protected]

11. Information for California Residents

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following details regarding the categories of Personal Information that we collect, use, and disclose about California residents. Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked with a particular California resident or household.

11.1. Sources

We collect Personal Information from: Our interactions with you, such as when you use our websites or applications, contact us online or on the phone, sign up for a newsletter, register an account, purchase a product or service, or attend one of our events; and Our affiliates, third-party providers of software applications made available on the website and applications, and publicly available online sources.

11.2. Categories

In the past 12 months, the following categories of Personal Information as listed in the CCPA may have been collected by us:

Category A. Identifiers, such as name, contact information, IP address and other online identifiers;
Category B. Personal information, as defined in the California customer records law, such as name, contact information, payment card number, financial information, employment information, insurance information, and government-issued ID numbers;
Category C. Characteristics of protected classifications under California or federal law, such as marital status;
Category D. Commercial information, such as transaction information and purchase history;
Category F. Internet or network activity information, such as browsing history and interactions with our website;
Category G. Professional or employment-related information; and
Category K. Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.

11.3. How We Use Personal Information

We use these categories of Personal Information to:

Meet our obligations to you with respect to our services and other products;
Develop, improve, update, and maintain our products and services;
Provide services to our employees and agents;
Personalize, advertise, and market our products and services;
Conduct research, analytics, and data analysis; and
Perform general business transactions, record-keeping, and our day-to-day operations.

11.4. Disclosure

In the past 12 months, we may have disclosed the following categories of Personal Information as listed in the CCPA to third parties:

Category A. Identifiers, such as name, contact information, IP address and other online identifiers;
Category B. Personal information, as defined in the California customer records law, such as name, contact information, payment card number, financial information, employment information,
Category C. Characteristics of protected classifications under California or federal law, such as marital status;
Category D. Commercial information, such as transaction information and purchase history;
Category F. Internet or network activity information, such as browsing history and interactions with our website;
Category G. Geolocation data, such as device location;
Category I. Professional or employment-related information; and
Category K. Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.

In the past 12 months we have not sold Personal Information, as a “sale” is defined in the CCPA.

11.5. Rights as a California Resident

As a California resident, you may request that we provide to you the following information covering the 12 months preceding your request:

The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
The specific pieces of Personal Information we collected about you;
The business or commercial purpose for collecting (if applicable) Personal Information about you; and
The categories of Personal Information about you that we otherwise shared or disclosed as described above, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).
Delete Personal Information we collected from you.

To make a request for the disclosures or deletion described above, please contact us as provided in the “Contact Us” section of this Privacy Policy.

As provided under the CCPA, you have:

The right to know (request disclosure of) personal information collected by us about you, from whom it was collected, why it was collected, and, if sold, to whom;
The right to delete personal information collected from you;
The right to opt-out of the sale of personal information (if applicable);
The right to non-discriminatory treatment for exercising any rights; and
The right to initiate a private cause of action for data breaches. be free from unlawful or discriminatory treatment for utilizing your rights.

In the event, that we engage in services that are considered “financial incentives” as defined under the CCPA, we will give notice of the material terms and receive consent from the applicable individuals before they are included in any such incentive.

12. EEA Users

If you are located in the European Economic Area (EEA), your personal data is processed in accordance with the General Data Protection Regulation (GDPR).

We collect and use your personal data only when we have a valid legal basis, which may include:

Your consent (e.g., for marketing communications),
Performance of a contract (e.g., to provide you with services),
Compliance with legal obligations, or
Our legitimate interests, provided these do not override your fundamental rights.

You have the following data protection rights:

Access – Request a copy of the personal data we hold about you.
Rectification – Request that we correct inaccurate or incomplete data.
Erasure – Request deletion of your personal data under certain conditions.
Restriction – Request that we limit the processing of your data.
Objection – Object to our processing based on legitimate interests or direct marketing.
Data Portability – Request transfer of your data to you or another provider.

Withdraw Consent – Where we rely on your consent, you may withdraw it at any time.

We may transfer your personal data outside the EEA. When we do, we use safeguards such as standard contractual clauses or other approved mechanisms to ensure adequate protection.

To exercise any of your rights, or if you have concerns about how we process your data, please contact us at [email protected]. You also have the right to lodge a complaint with your local Data Protection Authority. You may contact us as provided in the “Contact Us” section of this Privacy Policy at any time if you would like further information.

Questions or Updates

If you have questions regarding our Privacy Policy, or if you wish to update the personal information you have provided to us or revoke your consent to our Privacy Policy, you may do so by contacting us as provided in the “Contact Us” section of this Privacy Policy.

Last Updated: 8/8/2025